Recommended reads

• How to consolidate service request management
• 7 under performance indicators for IT services
• 5 reasons to focus on service to users
• How to minimize the impact of incidents on the delivery of IT services?
  
• Maximize customer satisfaction with self-service portal
• What you must know about self-service
• Why you need a self-service portal
• Choosing the right service desk solution
• Choosing the right service desk software – Part 2